FAQ: Do you have questions about Mindfits?

Do you still have unanswered questions? Good news—we’ve prepared a short guide to clarify everything.

Delivery
When will my order ship?

Orders are generally prepared within 72 hours of purchase, then dropped off at the agency the same day or the next day.
My order is incomplete, what should I do?

If one or more items are missing from your order, please notify us as soon as possible.

Upon verification, the affected items will be reshipped to you free of charge.
I didn't receive the correct items, what should I do?

If you receive an incorrect order, you can return it free of charge. The items initially ordered will then be resent to you, at no additional cost, as soon as the first order has been received.
My package is lost, what should I do?


In case of a lost package, start by contacting the delivery service you selected to check the status of the shipment.

If they are unable to locate your order, our team will take over to find a solution.

If the package remains untraceable after the carrier's designated search period, you can choose between a full refund or a free reshipment of your order.
My package is marked as delivered, but I haven't received it, what should I do?

If your package is marked as delivered but you haven't received it, first check with your neighbors or doorman.

If that doesn't help, contact the selected delivery service directly, providing them with your tracking number.

If the carrier is unable to locate your order, we will take over to find a solution.

If the package is definitively lost after the search period, you can choose between a full refund or a free reshipment of your order.

Articles
Are all items waterproof? Do they tarnish? Do they leave green marks on your fingers?

We wanted to create durable jewelry, designed to accompany you throughout your life regardless of your physical changes or style.

Our pieces are adjustable and crafted from 18k gold-plated stainless steel, combining elegance and longevity.

🏆 Our jewelry combines:

  • The durability and brilliance of 18k gold
  • The flexibility and quality of stainless steel (does not rust, does not tarnish, and leaves no marks)
  • Adjustable designs that naturally adapt to your body shape
  • Exceptional resistance for daily wear

✨ Mindfits: Choose jewelry that adapts to you, not the other way around.
Can I create custom bundles?

Yes, absolutely! At Mindfits, you have the option to create your own personalized jewelry sets according to your desires.

To do this, go to the "Create my jewelry set" page, available under the Collections tab.
I've received damaged items, what should I do?

If the items you receive have a defect not mentioned on our website, you can request a refund.

For your request to be validated, you will simply need to provide photos of the items concerned so that our team can verify the problem.
Is the jewelry hypoallergenic?

Mindfits jewelry is crafted from stainless steel, a hypoallergenic material known for its quality and durability.

To learn more, check out our article "How to choose the right materials for your jewelry", available in the Notebook tab.

Refund, Exchange
What is the maximum return period?

You have 14 days from the receipt of your order to make a return.
What are the accepted reasons for a return?

We accept returns for the following reasons:

📦 Case 1: Item received damaged

  • Conditions: The item must be in its original packaging
  • Return shipping costs: Free (prepaid label provided)
  • Proposed solution: You choose between:

    A full refund (processing time: 3 to 10 business days after receipt)
    Free reshipment of an item in good condition

📦 Case 2: Incorrect item received

  • Conditions: The item must be undamaged and in its original packaging
  • Return shipping costs: Free (prepaid label provided)
  • Proposed solution: The correct item will be sent to you free of charge once the package is received (no refund necessary)

📦 Case 3: I am no longer interested in the product

  • Conditions: The item must be undamaged and in its original packaging
  • Return shipping costs: At your expense

Proposed solution: Full refund (processing time: 3 to 10 business days after receipt and verification)
How do I make a return?

Step 1: Contact us via:

  • Email: mindfits.contactme@gmail.com
  • Our contact form

Step 2: Tell us the reason for your return (Case 1, 2, or 3)

Step 3: We will provide you with:

  • Detailed instructions
  • A prepaid return label (if applicable depending on your case)

Step 4: Ship your package according to the instructions received
I want to exchange my item, how do I do that?

Exchanges are only accepted for:

  • A color change of the same item
  • A jewelry model change for an item of equivalent price

Procedure: Follow the standard return process described in section 4 of the Return and Refund Policy.

Fees: All costs associated with the exchange (return of the first item and shipping of the new item) are the responsibility of the customer.